For every account in SPS Analytics, there will be at least one user assigned as the Administrator (Admin) for that account.
This user has the capability to add or remove users on the account, assign user type status, edit product permissions, and specify what trading partner data to have access to.
During the implementation process, SPS will help set up and create new users, however with any turnover or new hires in your company, the Admin users will be responsible for removing or adding those users.
This article includes:
How to Add a New User
1 | Log into analytics.spscommerce.com. | 
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2 | Click on the User Administration tab.
Note: Only Administrators (Admins) will have this tab. | 
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3 | Click the Add User button on the right. | 
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4 | Under the User Details tab, type in the required fields for the new user:
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5 | Click on the Features tab and select access permissions for the new user:
Note: If making a user an Admin, any user they add, will not be visible to you. This continues to be true as additional sub-admins are created. There is not a limitation for how many admins an account can have. | 
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6 | Click on the Data Access tab and use the arrows to select the criteria to give the user access to or to limit.
Note: Data Access values will vary depending on SPS Analytics product and Trading Partner being accessed (When in Collaboration Analytics). If additional access categories are needed, please reach out to Analytics Support or your SPS Project Manager (If in active implementation) for further assistance. | 
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7 | Click on the Save button at the top. | 
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After clicking Save, the user will receive two emails. One email for Training Center access and another email from POSServices@spscommerce.com with the subject line: “Welcome to SPS Commerce.”
The first email will contain a link to the SPS analytics login page and a temporary password.
The user will be required to change the password to access SPS analytics for the first time.
The second email will be to set up Training Center. It will come within an hour or so of the first email. The user will want to set this up with a different password than they used to set up their Analytics homepage access above.
How to Remove a User
1 | Log into analytics.spscommerce.com. |
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2 | Click on the User Administration tab. |
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3 | Under the Actions section on the right-hand side, click the Trash can icon. |
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4 | A prompt screen will appear asking confirmation for deletion of the user.
Click Delete to remove the user.
Click cancel to return to the previous screen.
Note: Upon deleting, all information from the user will be deleted including reports, dashboards, and subscriptions. If any of these assets are needed to be saved, please reach out to Analytics Support for assistance.
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How to Manage Existing Users
After logging into analytics.spscommerce.com and clicking on the User Administration tab, the User Management Options page appears.
It will include a list of existing users that have been set up for access.
A user's name displayed as a blue hyperlink indicates Administrator status.
Clicking on the Admin user will show other users that they manage.
To the far right of each user is a series of icons.
Clicking the icons performs the following actions:
Icon | Action |
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| Change the Administrator status for the user selected. |
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| Downloads a list of all users. |
⛑️ SPS Analytics Support
If you have any additional questions regarding user and account management, please reach out to our Analytics Support team at the contact information below:
☎️ 888-739-3232, Option 2